Senior Manager, Channel Excellence - Online

About the role

We are looking for a commercially‑savvy Senior Manager to lead Channel Excellence for our key online retail partners across Western Europe. In this fixed‑term role (until October 2027) you will shape strategy, drive execution and collaborate with major eCommerce customers such as Amazon to improve the shopper journey.

Key responsibilities

• Develop and own a three‑year category development vision for top regional eCommerce customers.
• Partner with Market Group eCommerce CX leaders to align on customer experience agendas.
• Translate shopper insights into bespoke category strategies and joint business plans.
• Support customers through learning programmes, experimentation and shopper research.
• Identify and prioritize new business opportunities in partnership with Channel Growth leadership.
• Represent regional channel interests in global CX forums and cascade insights to local teams.
• Lead test‑and‑learn initiatives, including audience, taxonomy and expansion projects.
• Collaborate with global trade marketing to execute CX audience testing roadmaps.

Required profile

• Strong commercial acumen with a proven track record in eCommerce or retail channel management.
• Excellent analytical mindset and ability to turn data into actionable insights.
• Outstanding relationship‑building skills with senior stakeholders.
• Experience in developing and executing joint business plans and category strategies.
• Ability to work autonomously in a fast‑paced, cross‑functional environment.

Required skills

What we offer

• Competitive benefits package aligned with an international brand.
• Performance‑based bonus potential.
• Opportunity to influence the strategy of leading online retailers in Western Europe.