Technology Support Specialist I

About the role

The Technology Support Specialist I provides first‑level IT assistance to faculty, staff, and students at White Mountains Community College and other colleges in the CCSNH system. The role combines on‑site hardware setup with remote troubleshooting and ticket management.

Key responsibilities

• Respond to support requests via phone, email, chat, in‑person, or ticketing system.
• Perform Tier 1 troubleshooting for login issues, password resets, printer problems, Wi‑Fi connectivity, and basic software/hardware failures.
• Create, update, and close tickets with proper documentation and categorization.
• Install, configure, and update software according to organizational policies.
• Set up desktops, laptops, monitors, peripherals and occasional mobile devices using standard images.
• Document “How‑To” guides for user self‑help and maintain IT inventory records.
• Report suspicious activity and follow security protocols.
• Participate in IT project rollouts and collaborate with other CCSNH IT staff.

Required profile

• Associate’s degree from a recognized college or technical school (or equivalent work experience).
• No prior experience required; each additional year of relevant work may substitute for one year of education.
• Ability to communicate clearly in oral and written form.
• Professional appearance appropriate to college environment.

Required skills

• Software installation and configuration.
• Hardware setup and peripheral installation.
• Ticket management in an IT service management system.
• Basic troubleshooting of Windows‑based computers and common applications.
• Understanding of security protocols for user data.

What we offer

• Opportunity to work in a supportive higher‑education environment.
• Access to professional development and IT project experience.
• Hybrid work mode combining on‑site and remote support.