Customer Care/Technical Support Specialist

About the role

We are looking for a Customer Care/Technical Support Specialist to be the first point of contact for our international customers. You will resolve technical issues related to cloud applications and infrastructure while ensuring a smooth support experience.

Key responsibilities

• Provide first‑line technical and customer support for cloud applications and infrastructure services.
• Assist customers with SSL certificate renewals, license administration and access management.
• Handle support requests via phone, email and service‑management platforms, documenting all interactions.
• Monitor, triage, prioritize and resolve tickets according to service guidelines.
• Escalate complex issues to DevOps or cloud engineering teams and keep customers informed.
• Collaborate with internal technical teams to ensure timely resolution and customer satisfaction.
• Maintain visibility over incidents and support progress across an international customer base.
• Contribute to improving internal documentation and knowledge‑base resources.

Required profile

• 2‑3 years of experience in technical support, customer care or IT helpdesk.
• Professional proficiency in English and Dutch.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment and handle high‑priority incidents.
• Problem‑solving mindset with a proactive, customer‑oriented approach.
• Capacity to work independently while collaborating with cross‑functional teams.

Required skills

• Microsoft Azure fundamentals (AZ‑900) or willingness to obtain certification.
• Basic understanding of cloud technologies and infrastructure support.
• Experience with ticketing systems and troubleshooting workflows.
• Knowledge of service‑management processes.

What we offer

• Remote‑work flexibility.
• Competitive salary package.
• Ongoing professional development and certification support.
• Collaborative culture focused on learning, autonomy and career growth.