Enterprise Customer Success Manager – German Speaker

About the role

Reporting to the Director of Customer Success for the DACH region, you will drive Synthesia’s growth by building strong relationships with enterprise clients and turning them into happy users. You will educate customers on a new way to create video content, work closely with sales to deliver a seamless onboarding experience, and engage in business‑level and technical conversations up to the C‑suite.

Key responsibilities

• Build and nurture relationships with enterprise customers to drive adoption and satisfaction.
• Educate clients on video creation using Synthesia’s AI platform.
• Collaborate with sales to ensure a cohesive onboarding process.
• Conduct business‑level and technical discussions with stakeholders, including C‑suite executives.
• Manage a Book of Business, track KPIs, and forecast growth opportunities.
• Identify and mitigate risks while uncovering upsell possibilities.
• Lead regular client check‑ins and present clear outcomes on health and opportunities.
• Perform light video editing within the Synthesia platform.
• Retain and grow enterprise accounts by demonstrating ROI.

Required profile

• Customer‑facing experience in Customer Success, Account Management, or Technical Account Management, preferably in B2B SaaS.
• Proven ability to manage a Book of Business with measurable KPIs.
• Track record of risk management, forecasting, and identifying growth opportunities.
• Experience establishing trusted‑advisor relationships and delivering value from SaaS products.
• Successful onboarding of new enterprise clients and building long‑term relationships.
• Strong communication skills to engage senior stakeholders and drive client health.

Required skills

• Light video editing.
• Proficiency with the Synthesia AI video creation platform.

What we offer

• Competitive salary plus stock options in a fast‑growing Series E startup.
• Paid parental leave: 16 weeks full pay for primary caregivers, 5 weeks for secondary.
• 25 days of annual leave plus public holidays.
• Regular social events and a supportive team culture.
• Private medical insurance covering mental health, dental, vision, cashback and gym discounts.
• Generous referral scheme and pension contributions/salary sacrifice.
• Work‑from‑home setup and flexible working arrangements.
• Significant career growth opportunities as you help shape a market‑defining product.