Enterprise Customer Success Manager, German Speaking (DACH)

About the role

Atlassian is looking for an EMEA Manager for its Enterprise Customer Success Management team, a remote position within a distributed team. The role is open to candidates based in Germany or the UK and focuses on helping customers realize the full value of their Atlassian investment. The manager leads a team of Enterprise Customer Success Managers and works with decision-makers to build and expand relationships.

Key responsibilities

• Manage a team of Enterprise Customer Success Managers and coach them to meet their targets.
• Balance the needs of customers, the business and the teams to deliver superior outcomes.
• Guide the team in monitoring customer health and improving satisfaction and retention.
• Communicate with decision-makers to understand their priorities and expand relationships.
• Work with leadership across matrixed account teams in different geographies to align on goals.
• Analyze customer insights, feedback, product data and market trends with product teams to find improvements.
• Hire and onboard new members of the Enterprise Customer Success team.
• Take part in annual and quarterly planning.

Required profile

• Proven experience in Customer Success, Professional Services or Account Management, with high-touch, named-GTM leadership.
• Track record with large, complex customers in a multi-product environment.
• Ability to deliver both customer and business outcomes; experience driving usage-based consumption preferred.
• Experience using Success Plans and Business Reviews to align goals and define success metrics.
• Fluent German and English.

Required skills

• Understanding of common Jira and Confluence use cases and configuration trade-offs.
• Experience with Gainsight preferred.

What we offer

• Remote work within a distributed team.
• Possibility of benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.