Global Account Manager

About the role

We are seeking a Global Account Manager to lead and grow strategic customer relationships for a leading supply chain and freight forwarding provider. Based in one of our German offices (Hamburg, Frankfurt or Nuremberg), you will be the primary global contact for key accounts, driving performance, operational excellence, and long‑term value across air, ocean, and contract logistics services.

Key responsibilities

• Develop and execute global account plans aligned with customer and company priorities.
• Identify cross‑selling opportunities across air, ocean, warehousing and value‑added services.
• Lead global account reviews, quarterly business reviews and strategic discussions.
• Manage escalations, translate customer feedback into improvement initiatives, and ensure service level compliance.
• Drive profitability through pricing governance, cost control and yield optimisation; manage budgets, forecasts and pipeline reporting (e.g., Salesforce).
• Negotiate contracts, renewals and support implementation projects.
• Collaborate with country and regional operations to ensure seamless delivery and adherence to SOPs, SLAs and KPIs.

Required profile

• Proven account management experience, preferably in freight forwarding or logistics.
• Experience handling multinational customers, with a focus on air freight; ocean freight experience is a plus.
• Background in industrial or automotive accounts is preferred, though other sectors are considered.
• Ability to manage existing global accounts and, optionally, attract new customers.
• Willingness to work onsite near one of the German offices.

Required skills

• Salesforce (pipeline and reporting)

What we offer

• Competitive salary aligned with skills and experience.
• Bonus of 10‑15% and a commission scheme.
• Company car.
• 30 days of annual leave.