Remote IT Technician

About the role

We are looking for a proactive Remote IT Technician to deliver high‑quality technical support to end‑users worldwide. Working entirely remotely, you will ensure systems, software, and infrastructure run smoothly while providing timely assistance.

Key responsibilities

• Diagnose and resolve hardware, software, and network issues remotely.
• Configure user accounts, system access, and install or update applications.
• Monitor system performance and document all support activities.
• Support remote access solutions and assist with basic cybersecurity practices.
• Maintain ticketing system records and contribute to process improvements.

Required profile

• Strong troubleshooting abilities and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently, prioritize multiple requests, and maintain productivity.
• Professional, patient, and adaptable attitude.

Required skills

• Operating systems: Windows, macOS, Linux.
• Networking fundamentals.
• Cloud services (e.g., AWS, Azure).
• Remote support tools (e.g., TeamViewer, Remote Desktop).
• System administration and endpoint management.
• Software deployment and update processes.
• Ticketing systems (e.g., ServiceNow, JIRA).
• Remote management platforms.
• Basic cybersecurity principles.
• Technical documentation.