Customer Success Manager – EMEA

About the role

Singular is searching for a Customer Success Manager who is highly motivated and an energetic self‑starter to work directly with customers and trial users to ensure they get the most value possible out of our product. This role is fully remote and based in either Berlin (Germany) or Spain.

Key responsibilities

• Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation.
• Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention.
• Consistently meet or exceed customer retention goals and success metrics.
• Work closely with internal teams on escalation and resolution of critical customer issues.
• Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product.
• Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite).
• Travel onsite to customer locations where appropriate.
• Provide regular updates to Client Success leadership, product teams, and management on customer satisfaction.

Required profile

• 3+ years of professional experience in a SaaS‑based environment in client services, customer success, or account management.
• Prior experience leading technical implementations and managing technical relationships with large companies; experience in mobile user acquisition or mobile product roles is a strong plus.
• Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies).
• Proven track record as a top performer in a customer success or account management role.
• Strong passion for customer‑facing roles and complex technology environments.
• Excellent communication, presentation, and interpersonal skills.
• Self‑starter mindset with the ability to thrive in a fast‑paced, global environment.
• Positive, “can‑do” attitude.
• Bachelor’s degree in Business, Marketing, or a related field.