Front Desk Agent – Luxury Hotel

The Ritz-Carlton Hotel Company, L.L.C. · Berlin

Junior 🇬🇧 English

Job description

About the role

The Front Desk Agent is the first point of contact for guests at a world‑class luxury hotel. You will create memorable experiences by delivering seamless check‑in and check‑out services, handling guest requests, and sharing local insights throughout their stay.

Key responsibilities

Greet guests warmly, manage arrivals and departures, and process reservations.
Address guest inquiries and requests promptly, ensuring a personalized experience.
Complete operational reports, maintain accurate records, and follow standard operating procedures.
Promote local attractions and hotel amenities to enhance the guest experience.
Maintain a safe, clean, and organized front‑desk environment.
Perform physical tasks such as standing, walking, and lifting items up to 10 lb without assistance.

Required profile

High school diploma or equivalent (GED).
No prior hospitality experience required.
Ability to work on your feet for extended periods.
Strong communication skills and a professional appearance.
Commitment to safety, confidentiality, and company policies.

Required skills

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Published 1 month ago

Expires 1 week from now

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The Ritz-Carlton Hotel Company, L.L.C.

Berlin

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