Front Office Supervisor (m/f/d)

About the role

Mandarin Oriental, Munich, located in the Old Town of Munich, is looking for a Front Office Supervisor to join its Front Office team. The position reports to the Front Office Manager and is responsible for smooth operations at the Front Office.

Key responsibilities

• Create memorable arrival and departure experiences for guests
• Act as the main point of contact for guest relations and services for in-house guests and non-resident visitors
• Assist with billing procedures and invoice preparation
• Prepare arrival reports and maintain accurate guest registration records
• Deliver personalized service to an international clientele
• Coordinate operational communication with Housekeeping, Engineering and In-Room Dining

Required profile

• Vocational training in the hospitality industry or an equivalent qualification
• Previous Front Office experience, ideally in a luxury hotel
• Passion for warm, personalized service to discerning guests
• Strong attention to detail and commitment to operational excellence
• Excellent communication skills in German and English; other languages are an advantage
• Strong organization, proactivity and ability to thrive in a dynamic environment

What we offer

• Learning and development programmes tailored to each career stage
• MOstay programme: complimentary nights and discounted room rates for colleagues and their loved ones
• Health benefits and wellness programmes
• Retailer retirement plans depending on length of service and role
• Complimentary beverages, small regular tokens of appreciation and gifts
• Special offers and discounts at nearby restaurants and hotels