Senior Customer Success Manager (French & English)

About the role

We are looking for a Senior Customer Success Manager who is fluent in French and English to join our Berlin team. In this hybrid position you will act as a trusted advisor for our most strategic white‑label partners, ensuring they achieve measurable business impact through our digital health solutions.

Key responsibilities

• Own and grow a portfolio of strategic white‑label partners, building strong relationships with senior stakeholders across commercial, product, and technical teams.
• Drive partner success by understanding goals, managing risks, and delivering high adoption, retention, and renewal rates.
• Identify expansion opportunities and contribute directly to revenue targets through strategic account planning, QBRs, and executive‑level discussions.
• Lead complex partner topics, aligning internal teams (Product, Engineering, Sales) to deliver solutions.
• Work on cross‑partner initiatives and scalable solutions that address common needs and improve efficiency.

Required profile

• 5+ years of experience in Customer Success, Account Management, or a similar B2B SaaS role, managing complex or strategic accounts.
• Proven ability to own and grow key accounts, including renewals, expansions, and revenue forecasting.
• Native or near‑native French (C2) and strong professional English (C1+).
• Analytical, resilient, and focused approach with confidence communicating with senior decision‑makers.

Required skills

• Experience with CRM tools such as HubSpot or Salesforce.