Senior System Administrator

About the role

We are seeking a Senior System Administrator to join a fast‑growing, remote‑first organization based in Germany. The role focuses on delivering high‑quality technical support and maintaining the stability, security and efficiency of internal IT operations for globally distributed teams.

Key responsibilities

• Provide technical support to internal employees across a globally distributed remote‑first organization.
• Troubleshoot and resolve hardware, software, VPN, Citrix, access management, and system‑related issues.
• Manage user accounts, permissions, and provisioning through Google Workspace and Active Directory.
• Configure, deploy and support Windows and macOS devices, including OS installation and device setup.
• Administer endpoint management and MDM solutions such as Microsoft Intune, Jamf or similar.
• Handle support requests via Jira or other ITSM/service‑desk tools while meeting SLA expectations.
• Maintain IT equipment inventory and support corporate hardware lifecycle management.
• Assist with IT operations for office hubs, internal events and cross‑functional technical initiatives.
• Collaborate with infrastructure and operational teams to improve internal systems, user experience and service delivery standards.

Required profile

• Minimum 3 years of experience in corporate IT support, system administration or IT infrastructure.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands‑on experience with MDM and endpoint management tools (Intune, Jamf or equivalents).
• Proven experience supporting both Windows and macOS environments.
• Excellent troubleshooting and problem‑solving skills across hardware, software, networking and remote‑access systems.
• Ability to stay calm, organized and effective in high‑priority or fast‑paced situations.
• Strong communication skills and a customer‑focused mindset.

Required skills

• Google Workspace
• Active Directory
• Microsoft Intune
• Jamf
• Windows operating system
• macOS operating system
• VPN technologies
• Citrix
• Jira (or similar ITSM/service‑desk tool)
• Endpoint management / MDM solutions