Technical Service Manager – Carbon Black

About the role

We are seeking a Global Technology Manager to lead technical services and application support for carbon black used in inks, paints, and coatings. The role is fully remote and involves direct customer interaction, troubleshooting formulation challenges, and supporting product commercialization across worldwide markets.

Key responsibilities

• Lead global technical services for liquid system applications of carbon black.
• Assist customers with formulation and application troubleshooting, addressing dispersion, rheology, gloss, jetness, and filterability issues.
• Design and execute DoE trials, product evaluations, and scale‑up activities.
• Recommend appropriate carbon black grades based on specific customer applications.
• Develop application testing standards and performance benchmarks.
• Collaborate closely with R&D, Quality, Manufacturing, and Sales teams.
• Support product development and commercialization initiatives.
• Lead root‑cause analysis and resolve technical complaints.
• Prepare technical presentations, webinars, and application documentation.
• Manage technical operations, KPIs, and team development.

Required profile

• Master’s or PhD in Chemistry, Polymer Science, Materials Science, or Chemical Engineering.
• 10‑15 years of experience with carbon black in inks and coatings.
• Strong knowledge of dispersion science, rheology, and color science.
• Proven experience in customer‑facing technical or application roles.
• Fluent in German and English.

Required skills

• Dispersion science
• Rheology
• Color science
• Design of Experiments (DoE)
• Application testing and troubleshooting
• Root‑cause analysis
• Technical presentation and webinar delivery