Retail Account Manager

About the role

Wolt is expanding its retail platform across Germany and is looking for a Retail Account Manager to own the relationship with key retail partners. You will work closely with merchants that have signed contracts and been onboarded to the Wolt platform, helping them grow their sales and improve performance.

Key responsibilities

• Own the end‑to‑end partnership with retail merchants, driving growth through data‑driven consultation.
• Identify high‑potential partners in your portfolio and invest in their development.
• Collaborate with internal teams to implement operational improvements and optimise merchants’ performance on the platform.
• Monitor key business metrics, provide actionable insights and ensure partners meet agreed targets.
• Act as the main point of contact, handling issues promptly and maintaining strong relationships.

Required profile

• Passion for building relationships with brick‑and‑mortar retailers.
• Strong commercial mindset and problem‑solving abilities.
• Ability to thrive in a fast‑moving, start‑up environment with constant change.
• Team player willing to get hands‑dirty to develop a new business area.

Required skills