Customer Issue Resolution Representative (CER)

About the role

The Customer Issue Resolution Representative (CER) supports Solventum’s healthcare customers by managing billing, collections, and complaint processes. You will act as the primary point of contact for dispute resolution, ensuring timely payment and short cycle times for customer issues.

Key responsibilities

• End‑to‑end CIR management, handling disputes, returns, adjustments and collection activities.
• Partner with customers and internal teams (e.g., quality) to resolve delinquent and disputed accounts.
• Conduct vigorous collection activity on past‑due accounts via phone and email, following credit policies.
• Handle sensitive and confidential financial data securely.
• Build credibility and trust through accurate and timely CIR resolution.
• Utilise SAP S/4HANA and Salesforce systems for issue tracking and processing.
• Maintain current SAP training and certifications.
• Interpret policies and regulations, investigate problems and communicate findings.

Required profile

• Ability to work independently and manage a high volume of cases.
• Strong communication skills for interacting with customers and internal stakeholders.
• Attention to detail and commitment to data confidentiality.
• Customer‑focused mindset with a collaborative approach.

Required skills

• SAP S/4HANA
• Salesforce