Customer Renewal Specialist – French Speaking

About the role

We are looking for an ambitious, sales‑driven professional to join our Retention Team‑EMEA. In this role you will help grow and retain our French‑speaking customer base by managing renewals and identifying expansion opportunities.

Key responsibilities

• Execute the renewal process to ensure annual recurring revenue (ARR) is retained or expanded.
• Identify customer‑level risks and coordinate mitigation actions.
• Collaborate cross‑functionally to deliver exceptional customer experiences and build trust.
• Establish and nurture business relationships with customers via phone and email.
• Discover cross‑sell and up‑sell opportunities within the existing customer portfolio.
• Monitor market and competitor trends, providing feedback to improve internal processes and customer loyalty.

Required profile

• University or college degree in Business, Marketing or a related field (not mandatory).
• 1‑2 years of experience in sales, customer retention or customer service, preferably focused on renewals.
• Experience in an IT/SaaS environment is a plus.
• Strong communication skills, positive attitude and ability to work in an international team.
• Customer‑centric, results‑oriented mindset with a willingness to go the extra mile.
• Fluency in French and English is mandatory; additional languages are a plus.

Required skills

What we offer

• Onsite onboarding at our headquarters for an optimal start.
• Competitive compensation, performance bonuses, stock options and regular salary reviews.
• Private pension plan contributions, public‑transport‑friendly offices and e‑bike leasing (Germany only).
• Access to corporate benefits, gym discounts and regular team events.
• Open‑door policy, no dress code, frequent all‑hands and leadership lunches.
• Hybrid work model with up to 50% remote work and a Work‑From‑Abroad program (up to 40 days).
• Commitment to diversity and inclusion through our CARE initiatives.