Enterprise Customer Success Team Lead DACH

About the role

We are looking for a people‑person to lead our first Enterprise Customer Success team for the DACH region. Reporting to the Senior Director of Customer Success, you will coach a team of CSMs, drive retention and expansion, and shape the enterprise account strategy.

Key responsibilities

• Lead and support a team of Enterprise Customer Success Managers, driving performance against gross retention, net revenue retention and expansion targets.
• Build and own the enterprise account strategy, including risk management, expansion planning and executive sponsorship programmes.
• Coach the team on navigating complex, multi‑stakeholder buying cycles and negotiating high‑ARR contracts.
• Engage directly with C‑level and senior stakeholders on strategic accounts to resolve escalations and reinforce partnership value.
• Collaborate with Sales, Marketing and Partner leadership to ensure a cohesive go‑to‑market strategy for the enterprise segment.

Required profile

• 10+ years of Customer Success experience in a fast‑growing B2B SaaS company, with a focus on enterprise or strategic accounts.
• Minimum 3 years of experience leading Enterprise Customer Success teams.
• Proven ability to build relationships and influence senior/C‑level stakeholders both externally and internally.
• Strong commercial acumen with a track record of retention and expansion in complex, multi‑threaded accounts.
• Fluent in English and German and based in Cologne or Berlin with a reasonable commute.

What we offer

• Flexible working hours and 33 vacation days.
• Wellbeing and financial support programmes, including corporate discounts.
• Annual company off‑site, team events and local meet‑ups.
• Learning & Development allowance, tech equipment and referral bonuses.
• Dog‑friendly headquarters.