Founding Operations Lead (B2B SaaS)

About the role

This is the first dedicated operations and customer growth hire at an early‑stage B2B SaaS company in the AI content and enterprise visibility space. You will work directly with the founders to onboard and scale a portfolio of 40+ B2B clients, while building the operational infrastructure that will support thousands of customers over time.

Key responsibilities

• Own end‑to‑end relationships with B2B clients, guiding them from onboarding through to long‑term success and expansion.
• Build playbooks, processes, and frameworks from scratch to support a rapidly growing client base.
• Define and track customer health metrics and ROI frameworks that demonstrate clear value to clients.
• Communicate AI‑driven workflows clearly and credibly to both technical and non‑technical stakeholders.
• Collaborate closely with founders and product teams to surface client feedback, reproduce issues, and write clear, actionable tickets.
• Design and implement the operational systems needed to scale customer management efficiently.

Required profile

• 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations.
• Experience owning B2B customer relationships in a high‑ownership GTM or consulting role.
• Fluency in both German and English.
• Structured and analytical with a track record of delivering complex, multi‑stakeholder projects.
• Built something from scratch before (playbook, process, framework, or team).
• Able to explain AI concepts simply and credibly to a range of audiences.
• Background in service or hospitality (such as hotel operations) is a plus.
• Vocational and non‑academic backgrounds are explicitly welcome; formal academic pedigree not required.

What we offer

• Base salary of EUR 70,000 to EUR 110,000 depending on profile, plus equity participation (VSOP) in the range of 0.25% to 0.75%.
• Visa sponsorship is not available for this role.
• Location: On‑site in Munich, Bavaria, Germany.