Revenue Operations Manager - Retention & Expansion

About the role

As the Revenue Operations Manager for Retention & Expansion, you will own the strategic operationalisation of SoSafe’s post‑sales organisation. Your mission is to maximise Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by building frameworks, data pipelines and intelligent automations that empower Customer Success Managers, Account Executives and a new team of Renewal Managers.

Key responsibilities

• Lead the operational strategy for post‑sales, translating executive retention goals into repeatable rhythms, territory maps and Book of Business design.
• Define and oversee the end‑to‑end lifecycle for the Renewal Managers team, standardising deal qualification, risk mitigation and digital contracting in Salesforce and DocuSign.
• Partner with the GTM AI Engineering team to embed AI‑native automation (Clay, Zapier, Claude) into daily routines, including automated Executive Business Review generation and renewal reminders.
• Own renewal forecasting workflows in Clari and drive the rollout of Customer Healthscore V3, integrating product utilisation analytics from Planhat.
• Act as the strategic bridge between Customer Success, Sales, Marketing and Product to ensure a friction‑free customer journey for mid‑market enterprise accounts.

Required profile

• 5+ years in Revenue Operations, Customer Success Operations or Growth Operations within a B2B SaaS scale‑up (ARR €50‑100M+).
• Proven ability to lead an operational focus area, identify funnel leakages and drive change management.
• Deep fluency in SaaS metrics such as NRR, GRR, expansion velocity and churn cohorts, with experience visualising these in executive dashboards.

Required skills

• Advanced hands‑on experience with Salesforce (SFDC) and a revenue forecasting/analytics platform (e.g., Clari, Gong, Planhat).
• Expertise in automation and AI‑native tools such as Clay, Zapier, Claude, DocuSign, HubSpot and Salesloft.
• Strong analytical rigour for calculating and optimising SaaS growth metrics.

What we offer

• Seat at the table with CRO, COO and Director of RevOps, influencing the company’s profitability journey.
• Modern tech stack including Salesforce, HubSpot, Salesloft, Clari CoPilot and cutting‑edge AI tools.
• Flexible hours, 33 vacation days, wellbeing support and corporate discounts.
• Dog‑friendly HQ, virtual events, collaborative team activities and opportunities for local meet‑ups.