Consultant – Service Operations (Operations Excellence Program)

About the role

Join the two‑year Operations Excellence Program (OEP) as a Consultant in Service Operations. You will work on client engagements, applying problem‑solving techniques to help organisations achieve operational excellence. The role combines on‑the‑job coaching with a structured capability‑building curriculum.

Key responsibilities

• Identify client issues, form hypotheses, and design analyses.
• Conduct quantitative and qualitative analyses to uncover insights.
• Synthesize findings into clear, actionable recommendations.
• Collaborate with senior consultants and client teams across multiple industries.
• Develop and refine operations and consultancy skills through continuous feedback.

Required profile

• Thrives in a high‑performance, high‑reward environment.
• Demonstrates resilience, curiosity, and a strong drive to learn.
• Committed to ethical standards and integrity.
• Values diverse perspectives and contributes innovative ideas.
• Willing to receive and act on constructive feedback.

Required skills

What we offer

• Continuous learning through structured apprenticeship and coaching.
• Mentorship from senior leaders and exposure to global best practices.
• Access to a diverse, worldwide community of professionals.
• Competitive salary and comprehensive benefits supporting holistic well‑being.