German-speaking Customer Service Advisor – Fixed Term

About the role

Join the seasonal Customer Service team and support LEGO fans worldwide during the peak season. You will handle inquiries in both English and German, providing friendly and knowledgeable assistance across a range of topics.

Key responsibilities

• Respond to consumer queries via phone and email in English and German.
• Assist with order, returns, digital experiences, LEGO electronics, product quality and feedback.
• Use internal tools to diagnose and resolve brick‑based problems.
• Maintain a positive, engaging attitude while building strong relationships with fans.
• Work a rotating schedule that includes Saturdays and varied shifts.

Required profile

• Fluent in spoken and written English and German.
• Calm under pressure and able to handle high‑volume inquiries.
• Excellent communication and problem‑solving abilities.
• Willingness to work hybrid (up to three days remote) and attend on‑site training.

Required skills

• IT troubleshooting using internal support tools.

What we offer

• Competitive starting salary with a performance‑based bonus up to 10%.
• Four‑week in‑person induction followed by on‑the‑job support.
• Hybrid work model: up to three days remote, two days in the Berlin office.
• Opportunities to engage with LEGO fans and contribute to the brand experience.