Senior Business Travel Consultant – French Speaking

About the role

We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven‑star service experience to senior leaders, executives, and high‑value corporate clients. The role focuses on personalised, time‑critical, relationship‑driven travel support for French‑speaking customers.

Key responsibilities

• End‑to‑end management of executive and VIP corporate travel, including air, hotel, ground transport and bespoke requests.
• Provide expert recommendations aligned with traveller preferences, company policy and duty of care.
• Handle urgent, high‑impact travel disruptions with speed, empathy and precision.
• Manage multiple communication channels (phone, chat, email) in a fast‑paced executive care environment.
• Balance premium service delivery with operational KPIs such as productivity, handle time and SLA adherence.
• Build long‑term relationships with executive travellers through consistent, high‑quality service.
• Collaborate closely with peers to maintain a high‑performance, elite service culture.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong GDS experience (Amadeus, Sabre, Galileo or similar).
• Solid understanding of contact‑centre performance metrics, including productivity, efficiency and CSAT.
• Exceptional communication skills with a polished, confident and discreet style.
• Ability to stay calm, decisive and solutions‑focused in high‑pressure situations.
• Strong organisational skills and attention to detail.

Required skills

• Amadeus
• Sabre
• Galileo

What we offer

• Competitive compensation and equity ownership.
• Generous vacation allowance, public holidays and 17 weeks paid parental leave.
• Private healthcare or gym allowance, life insurance and wellbeing support through Spring Health.
• Flexible compensation plan, four‑week paid sabbatical after five years, and relocation assistance.
• Work‑from‑anywhere days, language lessons and paid volunteering hours.