German-Speaking Recruiter (Program Consultant)

About the role

Pontoon is looking for a German-speaking recruiter (Program Consultant) in Donauwörth, Bavaria. The consultant acts as a key link between clients, suppliers and internal teams, supporting the contingent workforce program from requisition to hiring. The role combines customer service with operational expertise, works under general supervision with growing autonomy, and travel may be required.

Key responsibilities

• Manage the full requisition lifecycle in the vendor management system (VMS), including creation, updates, changes, cancellations and status tracking.
• Review incoming requisition requests for accuracy and completeness before entry and routing.
• Coordinate with hiring managers and consultants on intake calls, resume reviews, interviews and debriefs.
• Assign suppliers to requisitions based on their capabilities and performance data.
• Track onboarding milestones and ensure pre-hire steps are completed on time and in compliance.
• Maintain relationships with clients, hiring managers and suppliers through regular communication and site visits.
• Act as first point of contact for client and supplier questions, and support supplier training on SOPs, compliance and VMS best practices.
• Troubleshoot VMS issues, run reports, manage timekeeping adjustments and keep records accurate for audit readiness.

Required profile

• High school diploma or equivalent; post-secondary education in a related field preferred.
• 2 to 5 years of experience in staffing, workforce solutions, customer service or VMS/MSP environments.
• Experience in a service-level or client-facing role with increasing responsibility.
• Fluent German and English.

Required skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication and customer service orientation.
• Ability to manage competing priorities in a fast-paced, high-volume environment.
• Attention to detail in data entry and documentation.