Head of Partner Operations – EV

About the role

We are seeking a senior leader to shape and drive the partner operations function for Xiaomi’s electric vehicle business across Europe. The role will define operating models, governance and performance frameworks for agency partners and national sales companies, ensuring seamless customer experiences and commercial success.

Key responsibilities

• Define and evolve operating models, standards and governance frameworks for agency partners and national sales companies across Europe.
• Own partner governance, including decision rights, compliance, operating reviews, escalation management and risk mitigation.
• Establish and govern customer ownership, lead management, opportunity management and attribution principles across partner‑operated channels.
• Lead operational readiness, onboarding and deployment for new partners, markets, products, services and initiatives.
• Ensure implementation and adoption of systems, tools, processes and customer journeys in partner‑operated markets.
• Build and execute partner enablement programmes covering training, certification, communications and operational support.
• Manage partner performance through KPI frameworks, business reviews, audits, compliance assessments and corrective action plans.
• Drive continuous improvement to enhance commercial performance, operational efficiency and customer experience.

Required profile

• Proven experience leading dealer, agency or channel operations in automotive or similarly complex multi‑site industries.
• Strong track record designing and implementing partner operating models, governance frameworks and performance management systems.
• Experience launching, scaling and managing partner‑operated sales channels in fast‑paced, high‑growth environments.
• Deep understanding of retail operations, customer journeys, CRM processes, lead management and channel governance.
• Analytical and problem‑solving capabilities with a focus on translating insights into operational improvements.
• Exceptional stakeholder management and influencing skills, working with senior internal leaders and external partners.
• Commercially minded, customer‑focused and comfortable operating in ambiguity while building scalable solutions.

Required skills