High Potential IT Support Program
Impossible Cloud · Hambourg
Job description
About the role
Join Impossible Cloud’s High Potential Program, a fast‑track 4‑to‑6‑month experience designed for recent graduates eager to launch a career in IT support. You will work on real projects from day one, gaining hands‑on exposure to the company’s internal infrastructure and cloud environment.
Key responsibilities
- Provide first‑line helpdesk support for hardware, software, account and connectivity issues.
- Manage the full lifecycle of employee devices, including macOS, Windows laptops and monitors.
- Assist the Engineering team with user account creation, permission handling and access control.
- Document internal IT systems, tools and processes to meet compliance and certification standards.
- Identify recurring technical problems and propose or implement improvements.
Required profile
- Currently enrolled in or recently graduated from Computer Science, Business Informatics, IT Management or a related field.
- Proactive problem‑solver who takes initiative without waiting for direction.
- Strong communication skills and reliable teamwork attitude.
- Interest in AI tools and automation for internal operations.
- Fluent in English; German is a plus.
Required skills
- Experience with Linux, macOS and Windows environments.
- Basic scripting knowledge in Python or Bash.
What we offer
- One‑on‑one mentorship from senior tech leaders.
- Weekly feedback and structured training during the onboarding phase.
- Opportunity to lead impactful projects and become a company ambassador.
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Published 11 hours ago
Expires 1 month from now
8 views · 0 applications
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Impossible Cloud
Hambourg
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